- 1. Customer/User Data
For an enhanced shopping experience, we may require you to provide us with certain identifiable information about you which may not be limited to name, phone number, and postal address. We use this information to contact or identify you.
Here are the types of data we may collect and how we may use them-
This will include your-
- First and last name
- Email address
- Contact number
- Shipping or billing address
- Pin code
We collect this data when you create an account on our website, make a purchase or contact us.
When you visit our websites, your browser sends us information called “log data” which includes-
- The type of device you use
- The IP address of your device
- The type of Internet browser you use
- The pages you visit/access
- The links you click on our website
- The number of times you access the page
- Things you view, add to bag, add to wish-list
Cookies are files with a small amount of data that are commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
How we use your personal data
In general, we use your personal information to improve our products and services, communicate with you, offer you personalized services and amp up the security of our website.
Improving our services-
We may use your personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits.
Subject to your prior expressed consent for using our services, we may use personal data to send you marketing communications in relation to Shivaloka Banaras owned products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive email communications for marketing purposes, please contact us to opt out anytime you want.
For safety and security-
We use personal data to verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies.
- Disclosure of user data
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our services;
- To provide the service on our behalf;
- To perform website-related services; or
- To assist us in analyzing how our website is used.
We want to inform our website users that these third parties have access to your personal information. The reason is to perform the tasks assigned to them on our behalf such as website hosting, email services, marketing, sponsoring of sweepstakes, contests, and other promotions, auditing, fulfilling customer orders, data analytics, providing customer service, and conducting customer research and satisfaction surveys.
We may disclose personal information in accordance with any law or court order, or other legal processes, as requested by a governmental or law enforcement authority. We may also disclose personal information to any of its sister concerns as & when required, Shivaloka Banaras may also disclose personal information when in good faith we believe that it is either necessary to protect its property or is otherwise necessary.
- Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We value your trust in providing us with your personal information, thus we are striving to use commercially acceptable means of protecting it. Unfortunately, the transmission of information over the internet is not completely secure and no method of electronic storage is 100% secure and reliable, and hence we cannot guarantee absolute security.
Once we receive your information, we utilize commercially reasonable procedures and security features to prevent unauthorized access.
We provide links to other websites for your convenience and information. These sites may have their own privacy policies in place. We are not responsible for the content of linked sites or any use of the sites. This privacy statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.
Our services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers.
If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately so that we will be able to do the necessary actions.
We may periodically change this privacy statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. We expect most such changes to be minor. Any non-material changes will take effect immediately upon posting of an updated Privacy Statement.
- What rights do you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at firstname.lastname@example.org We will promptly correct any information found to be incorrect.