Shipping Policy

This Shipping Policy applies to orders placed through Shivaloka Banaras.

Order Processing

Orders are processed after payment confirmation and product availability check. Processing time may vary for customized, certified, handcrafted, or made-to-order products.

Shipping Timelines

Estimated delivery timelines depend on the destination, courier partner, and serviceability of the pincode. Delivery delays may occur due to courier limitations, public holidays, weather, regional restrictions, or other circumstances beyond our control.

Packaging

Products are packed carefully to protect the rudraksha bead, jewelry setting, invoice, certificate, and any included accessories.

Tracking

Tracking details, where available, will be shared after dispatch. Customers are responsible for providing an accurate shipping address and reachable contact number.

Failed Delivery

If a delivery fails due to incorrect address, customer unavailability, or refusal to accept the parcel, re-shipping charges may apply.